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Charge 5 is acting odd today

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‎04-16-2023 11:42 - last edited on ‎04-16-2023 12:25 by Fitbit Moderator

‎04-16-2023 11:42 - last edited on ‎04-16-2023 12:25 by Fitbit Moderator

My Charge5 was working accurately until today. I charged it last evening. Today it is showing yesterday’s data and is nit showing my heart rate. This is my 3rd device and I haven’t had any issues before. I did sync it today

 

 

 

Moderator Edit: Clarified subject

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‎04-16-2023 12:27

‎04-16-2023 12:27

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.  

 

If the above doesn't work, may I know if this is the first time you experienced such an issue? Did you sync frequently? When was the last time you sync your Charge 5 before you realized about this incident? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎04-16-2023 12:27

‎04-16-2023 12:27

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.  

 

If the above doesn't work, may I know if this is the first time you experienced such an issue? Did you sync frequently? When was the last time you sync your Charge 5 before you realized about this incident? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-17-2023 07:41

In response to MarreFitbit

‎04-17-2023 07:41

It is now working. Thank you
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‎04-17-2023 07:47 - edited ‎06-19-2023 04:08

In response to SunsetRunner

‎04-17-2023 07:47 - edited ‎06-19-2023 04:08

@SunsetRunner Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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