Charge 5 is dead

[bentleylover]

I have had my Fitbit Charge 5 for a bit, and today while at the pool with my family, it stopped working. I have tried everything to see if that would help, but nothing does. I used to be able to do emails with support, but since the Google takeover, I can't. I have a very busy schedule, and have trouble taking phone calls and making phone calls, but it's like no one cares. I have a warranty and want this replaced, but unless I can call or have them call me, I'm screwed. I don't do Twitter anymore (aka X) and I haven't been on Facebook in months, because I am trying to handle two kids under 10, and I am constantly on the go. Can anyone from Fitbit tell me how to get set up for a warranty replacement, that doesn't have me tied up on the phone ? Please ? I really don't want to have to choose another company, because of this.

[RiekoC]

Hello @bentleylover 

The only way to start the replacement process is to contact Support (<-- click link). Completing the prompts will eventually give you the option to call or chat. The chat option might work best for you.

[bentleylover]

The only chat platforms available, are ones that I neither no longer have, or barely use. Considering how many Fitbits I have had to replace, I decided to go with a different company. Just don't have the time to be online or on the phone a lot. But thanks anyway.