Charge 5 is double tracking my steps

[Krystyna20]

My phone stoped synching so I removed the device and added it back to the account. Now my phone is showing double steps, for as far back as I’ve checked. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Krystyna20. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention, I understand your concern. I will do my best to help you with this! 

Now that your Charge 5 is paired back to your Fitbit account, is it still double tracking your steps? If the double steps were just the day you peformed all troubleshooting steps mentioned, I would expect this to be one glitch and I would ask you to keep an eye on your Charge 5. In case this happens again, please let me know and I will be glad to further investigate.

As for the extra steps, please note that you can negate the extra steps in the Fitbit app. For more information, see How do I add, edit, or delete Fitbit data and activities?

[Krystyna20]

Thanks for your advice. Seems to be back to normal today.

Krystyna

[MarreFitbit]

@Krystyna20 Awesome! I'm glad to hear that your Charge 5 is back to normal. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!