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Charge 5 is essentially dead

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‎10-23-2022 10:15 - last edited on ‎11-01-2022 10:16 by Moderator Alum

‎10-23-2022 10:15 - last edited on ‎11-01-2022 10:16 by Moderator Alum

A few weeks ago my Charge 5 display stopped working during normal wear. I did the reset operation (3 button presses on the USB cable). No change in display behavior although it did show info during the reset. It’s only 5 months old.

 

I can connect/sync to my Charge 5 from my phone but it:

* now shows no display on the device at all (even during reset).

* doesn’t gather sleep metrics.

* counts steps in the app.

* does show the battery charge level.

 

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‎11-01-2022 10:16 - last edited on ‎02-19-2025 09:54 by Fitbit Moderator

‎11-01-2022 10:16 - last edited on ‎02-19-2025 09:54 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @rwrauscher. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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