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Charge 5 Battery Drain

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‎10-23-2022 07:33 - last edited on ‎11-01-2022 10:09 by Moderator Alum

‎10-23-2022 07:33 - last edited on ‎11-01-2022 10:09 by Moderator Alum

Since I updated the Fitbit app on my iPhone on Wednesday to version 3.68.1, my Charge 5 will not hold a charge, will not pick up heart rate, or will not monitor sleep. It was working perfectly prior to that update. Charge 5 has been reset both via the device settings, and via the button on the charger. I've also reset the device to factory settings. Nothing makes a difference. The Charge 5 has the latest firmware version installed. Suggestions?

 

 

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‎11-01-2022 10:09 - last edited on ‎02-19-2025 09:55 by Fitbit Moderator

‎11-01-2022 10:09 - last edited on ‎02-19-2025 09:55 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @mbatch729. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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