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Charge 5 is falling apart

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‎06-27-2023 19:15 - last edited on ‎06-28-2023 04:02 by Fitbit Moderator

‎06-27-2023 19:15 - last edited on ‎06-28-2023 04:02 by Fitbit Moderator

The back plate around the sensors is coming unglued. What can I do or how do I replace it? 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-27-2023 22:04

‎06-27-2023 22:04

Hi @Alexis19979  if you're under warranty, ,get with Fitbit. If you're out of warranty, there really isn't any repair for these devices.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-28-2023 04:08

In response to Odyssey13

‎06-28-2023 04:08

Hi there, @Alexis19979. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Odyssey13 Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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