Charge 5 is inaccurate when tracking activity

[Catcha_Gogo]

I use the Charge 5 for a week now. As it's my first tracking gadget, I'm happy with it so far.

But how can I get more reliable data?

F.ex. I went by bicycle today to the next town and back. Started the tracking device, paused when I got there and started again before going back home. At home I finished the tracking.

In the app I just see the first half of the ride (distance), but the whole time data.

What went wrong?

Second issue: I attend a Zumba class twice a week. Yesterday I tried to track this by starting interval training (don't know if this is the right word in English), but the tracker just tracked maybe half the time or so.

Today I let the automatic tracking do its job, but it tracked some bicycle riding...

How can I tell the device to switch to the correct activity (maybe its like aerobic)?

Now all the calorie counts are wrong.

Hope you understand what I mean 🙂

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Catcha_Gogo. 

I appreciate all the information that you've shared about this inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team about this and it seems they're still providing you with assistance. In this case, make sure to continue the communication with them so they will let you know how to proceed. 

See you around.