Charge 5 is losing power

[SleepyBiker]

My Insurance Company bought this Charge 5 for me. They pay for everything. I was happy with it at first, but I noticed I was always losing power, my options began to delete, I was losing everything. I Emailed the company, and they told me..."we haven't heard from you for a while, so we canceled your account." No one ever told me I had to keep in constant contact. I spoke with someone last week, so I know this is all BS. FitBit needs to tell everyone the truth.

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @SleepyBiker  seems your insurance company is the one to talk to about your account with them. Fitbit can assist you with the issue of your Charge 5 losing power. Have you gotten with Fitbit customer support?

[SleepyBiker]

I called FitBit customer service last week with a question, while I was on the phone with him, he really helped me out.

The next thing I know they are closing my account without notice. My Ins Co assured me that everything was fine. I will contact them again tomorrow.  Thank you!

[Odyssey13]

Chat or phone is said to be the best way to contact. https://myhelp.fitbit.com/s/support?language=en_US 

[SleepyBiker]

Thank you so much for your help.😊 I'm going to hold on to that address.

[Odyssey13]

Support is a good place to go. Hope everything is working out for you @SleepyBiker