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Charge 5 is losing steps

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‎03-17-2023 18:11 - last edited on ‎03-19-2023 06:50 by Fitbit Moderator

‎03-17-2023 18:11 - last edited on ‎03-19-2023 06:50 by Fitbit Moderator

Hi. This is the second time that my Charge 5 lost steps and the nine hour 250 step track. Ant thoughts?

 

 

Moderator Edit: Clarified subject

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‎03-19-2023 06:52 - edited ‎06-19-2023 07:52

‎03-19-2023 06:52 - edited ‎06-19-2023 07:52

Hi there, @SunsetRunner. Welcome to the forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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