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Charge 5 is not syncing and not updating the time

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‎03-09-2025 03:42 - last edited on ‎03-12-2025 10:10 by Fitbit Moderator

‎03-09-2025 03:42 - last edited on ‎03-12-2025 10:10 by Fitbit Moderator

I'm on a 4 week vacation in Japan (from the US) and I left my phone at home. The Fitbit website using Windows laptop can do a few things and it syncs enough to tell me my battery level, but I'm pretty sure it isn't sending data to my account and it isn't setting the new time zone, so the clock is wrong. I need to solve these 2 problems. How?

Moderator Edit: Clarified subject

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‎03-09-2025 05:43 - edited ‎03-09-2025 15:22

‎03-09-2025 05:43 - edited ‎03-09-2025 15:22

@halj78727 

The ability to sync with a computer was removed a while ago and the only way to update is via the app.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎03-20-2025 07:50

In response to gdio53

‎03-20-2025 07:50

Hi there, @halj78727. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post, we're here to help you! 

As @gdio53 has mentioned, the Fitbit app for computers has been discontinued and it's now required to have a compatible mobile device to set up and sync your Fitbit device. For more details about the compatibility requirements, click here.

Maria | Community Moderator, Fitbit


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