Charge 5 is not syncing properly

[ElephantAthlete]

My charge 5 used to sync independently, but after about 6-7 months I have to sync manually. And even when I sync manually, it takes a while. What is going on?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ElephantAthlete. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I'd recommend trying the following steps:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.