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Charge 5 is not syncing with the Fitbit app

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‎05-29-2024 09:28 - last edited on ‎05-29-2024 12:21 by Fitbit Moderator

‎05-29-2024 09:28 - last edited on ‎05-29-2024 12:21 by Fitbit Moderator

The sync between charge 5 and app on my phone has worked fine until this morning. My charge 5 is accurate with steps taken, heart rate,etc but the app doesn't show the same steps. Also can't access sleep report. I did restart my phone but beyond that I don't know what to do to get it to sync. 

Moderator Edit: Clarified subject

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‎05-29-2024 11:22

‎05-29-2024 11:22

Hello @Sg54209 

This article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link).

Hopefully, this will help you get your Charge 5 back to syncing with the app on your phone.

Rieko | N California USA MBG PE

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