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Charge 5 is not syncing

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‎09-20-2024 04:14 - last edited on ‎09-20-2024 09:22 by Fitbit Moderator

‎09-20-2024 04:14 - last edited on ‎09-20-2024 09:22 by Fitbit Moderator

Hello,  the Charge 5 is fine but my APP (iphone 12 mini) is not syncing. I did use the option on Charge 5 "find phone". Is the charge 5 the problem or the App on mobile phone? Thank you.

 

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‎09-20-2024 09:31

‎09-20-2024 09:31

Welcome to the Fitbit Community, @KarenScheepers. I'm sorry to hear that your Charge 5 is not syncing. 

Please follow the instructions of help article: Why won't my Fitbit device sync?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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