Charge 5 is not tracking my steps accurately

[Renee33]

Why doesn’t FitBit ask for my stride length to better calculate steps.  My stride length is almost exactly a foot.  There are 5,280 feet in a mile and that should be the number of steps calculated for me over a mile.  FitBit records about 2/3 of the number of steps.   Also, now that FitBit has been bought out by Google, there will be no customer service.  Even bad customer service is better than no service.  Google doesn’t believe in customer service so they don’t offer any.  **ahem**.  now I need to research a different tracker,

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Renee33. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not tracking your steps accurately. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To better assist you, may I know if you're using another app connected to your Fitbit account? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Regarding our customer service, please note that we do offer assistance. To chat with us online or give us a call. Click here to get connected.