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Charge 5 is not turning on

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‎07-21-2022 11:43 - last edited on ‎03-17-2025 20:40 by Fitbit Moderator

‎07-21-2022 11:43 - last edited on ‎03-17-2025 20:40 by Fitbit Moderator

Hello, my Fitbit Charge 5 is not turning on. I connect it to the charger and it won’t even vibrate . I did the long and short reset like 20 times already and I just get a black screen … nothing else. 
Any ideas on what to do ? Thanks 

 

 


Moderator edit: subject updated for clarity

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‎07-22-2022 06:33

‎07-22-2022 06:33

Hi, welcome to the Fitbit Community forums, @pao.barahona. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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