Charge 5 is not working

[Kamatham]

My charge 5 is not working since three days.Tried all the measures suggested in chat box.But not succeeded.

[Gr4ndp4]

Hi, @Kamatham, welcome to the community, Can you please provide more information? How old is your Charge 5? What is the make, model & OS of your cell phone? Is your Charge 5 and the Fitbit app & Phone updated? Please describe the symptoms, is it syncing with the app? Is the battery charged?

Please post here again.

Cheers

[Kamatham]

Fitbit charge 5 gifted me about 2 years ago.The firmware version
57.20001.188.58.4 days back it is stopped working and tried all types of
measures.But not succeeded.

Kamatham

[Gr4ndp4]

Hi, @Kamatham , your Charge 5 is not running the most recent SW version which is  Charge 5 Firmware Update 194.91 - Fitbit Community  That said it should still work. What is the make, model & OS of your cell phone? Is the Fitbit app & Phone updated? Please describe the symptoms, is it syncing with the app? Is the battery charged?

Let us know.

Cheers