Charge 5 screen has developed lines

[Frederiek]

Hello I have a fitbit charge 5 since januari 2023.

Now it suddenly doesn't work anymore.

At first the logo kept blinking but now the screen turned black with stripes.

I tried to restart it with the USB cable but that doesn't change anything. 

The screen isn't responding anymore.

Could you help me please.

Thanks in advance 

Frederiek 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Frederiek, welcome to the community, provided the stripe you see is not a line extending from the left to right (this is an update progress line) then it sounds as if you have a defective device. You should contact "Customer Support" using the chat facility or phone for a prompt response. It's a good idea to make a note of any steps you have taken & the result so you can brief the agent accurately.

Depending on who you bought your Charge 5 from & your location you may have the benefit of Fitbit's warranty the agent will also need these details.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Frederiek. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 5 is still not working. Thanks for taking the time to troubleshoot this issue prior to posting here. We're here to help! 

I've seen you followed @Gr4ndp4's advice and contacted our Support Team. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!