Charge 5 is only displaying the Fitbit logo

[tsalame]

I having trouble with my Charge5, two days ago stop syncing, the screen went black.

Now I get the fitbit logo when I conect it to the charger, but doesn't do anything else. 

Please help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @tsalame. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?