Charge 5 is showing the wrong time after charging it

[Stripes14]

Battery had gotten very low. The date and time are now wrong. How do I reset time and date?

Moderator Edit: Clarified subject

[RiekoC · Accepted solution]

Hello @Stripes14 

Your Charge 5 should be getting the time & date from your phone when you sync your device in the Fitbit app. Have your tried restarting your Charge 5?

If restarting didn't work, you're probably having problems syncing.This help article has the recommended troubleshooting steps to try : Why won't my Fitbit sync? (<-- click link)

Hopefully, this works to get the date & time fixed on your Charge 5. If not, please let us know.

[Stripes14]

Thank You for the info. Syncing it worked. Not sure why it got like that. I
appreciate your help.

[RiekoC]

Hi @Stripes14 

Thanks for letting us know that syncing worked to get your Charge 5 back to showing the correct date & time. I'm glad it was a relatively easy fix.

Sometimes Fitbit devices act up when the battery gets to very low levels. Often, doing a manual sync or restart after the device is charged back up works to get it back to normal.