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Charge 5 is showing the wrong time

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‎09-21-2024 14:31 - last edited on ‎09-22-2024 04:26 by Fitbit Moderator

‎09-21-2024 14:31 - last edited on ‎09-22-2024 04:26 by Fitbit Moderator

fitbit Charge 5 says it has sync but the time and date are wrong.

Moderator Edit: Clarified subject

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‎09-22-2024 04:35

‎09-22-2024 04:35

Hi there, @Jddo. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is showing the wrong time and date. I will do my best to help you with this!

Even though you mentioned that your Charge 5 has synced, it sounds like it hasn't properly synced. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. Keep in mind that your Fitbit device uses the time of the device you're syncing with. 

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Charge 5 is syncing, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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