Charge 5 is stuck on Fitbit logo

[JebinthomMathew]

Fitbit 5 logo is stuck on the display and in-between it says battery issue. Kindly help me with this issue. 

Moderator Edit: Clarified subject

[RiekoC]

Hello @JebinthomMathew 

Have you had a chance to restart your Charge 5 using the charging cable that came with your device? That's usually the first troubleshooting step to try. If you haven't done a restart this way, this page has the instructions: How to restart Charge 5 (<-- click link)

Another troubleshooting step is changing the clock face. Some users have seen success when they change the clock face. This page (<-- click link) has the instructions if you need them.

Lastly, this user had success with a different method. Check out their post (<-- click link)

[MarreFitbit]

Hi there, @JebinthomMathew. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5. I understand how annoying this can be, I will do my best to help you with this! 

If the steps recommended by @RiekoC don't work and your Charge 5 keeps flashing the Fitbit logo, please try the steps below in the order listed while your Fitbit device is in the charger:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.