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Charge 5 won't turn on

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‎08-06-2024 08:45 - last edited on ‎08-06-2024 09:04 by Fitbit Moderator

‎08-06-2024 08:45 - last edited on ‎08-06-2024 09:04 by Fitbit Moderator

Charge 5 suddenly went blank after few minutes of vibration. Now neither it's getting charged nor able to detect in Fitbit mobile app . Tried pressing buttons not able to get it on nor check with app

Moderator Edit: Clarified subject

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‎08-06-2024 17:41

‎08-06-2024 17:41

Hi @Surmum. Welcome to the community forums.

Thank you for providing the details regarding your Charge 5. Thank you for trying to fix it on your own. 

If this is related to a battery issue, please see: Why isn't my Fitbit device's battery charging?

Please try to restart the device as indicated here: How do I restart my Fitbit device?

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