Charge 5 is taking too long to sync

[Abhay118]

SYNC takes too long time

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Abhay118 welcome to the community, syncing is not instantaneous and in order to retrieve some data - like sleep score - a second sync is necessary (slide your finger down the Today screen & release) Your phone app will always sync when you open the app.

You may find these articles of interest How do Fitbit devices sync their data? & Why won't my Fitbit device sync? 

I hope this helps.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @Abhay118. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please follow @Gr4ndp4's tips and recommendations. 

If the above doesn't work, I'd recommend trying the following steps:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Set up notifications again. 
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.