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Charge 5 battery is draining too quickly

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‎07-01-2023 01:46 - last edited on ‎07-01-2023 06:20 by Fitbit Moderator

‎07-01-2023 01:46 - last edited on ‎07-01-2023 06:20 by Fitbit Moderator

I am travelling in Europ. The Fitbit seemed fine for the first week, but this moring it was dead. I hooked it up to for a recharge which  seemed to go fine. But, with a 70% charge when I put it on, within 5 minutes the battery was dead again. How to handle this?


Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-01-2023 02:16 - last edited on ‎07-01-2023 06:21 by Fitbit Moderator

‎07-01-2023 02:16 - last edited on ‎07-01-2023 06:21 by Fitbit Moderator

By returning it for a exchange or refund. The battery drain, due to one of thir updates, it's an ongoing issue for months already. 

But otherwise, phone customer service and they will bring you through some steps, that many on this forum, clearly pointed out that they don't work

Good luck 

Moderator Edit: Formatting

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‎07-01-2023 03:29

In response to SunsetRunner

‎07-01-2023 03:29

Thanks for the info.  I’m in the UK and as with Joe-D, I’ve started to experience this issue within the last 48 hours.  I’ve had my Charge 5 for about 14 months so out of UK warranty - typical!  I’ve tried to reset but here I am, my device was charged to 100% at 08:45 this morning, it’s now 11:30 and the device is now at 50% …

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