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Charge 5 is unresponsive

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‎04-16-2023 17:21 - last edited on ‎01-16-2025 07:30 by Fitbit Moderator

‎04-16-2023 17:21 - last edited on ‎01-16-2025 07:30 by Fitbit Moderator

Woke up with a dead Charge 5.

Black screen, non responsive.

Plugged it to charging cable in order to do a reset using cable but unable to get any response, no vibration nothing.

The Charge 5 felt hot to touch by now.

This is my 2nd Charge 5 and is a replacement under the warranty of my 1st Charge 5.

I'm on a few health program and they require daily readings from my Fitbit charge 5.

Fitbit team, please help.

 

Moderator Edit: Clarified subject

Best Answer
23 REPLIES 23

‎04-28-2023 15:46 - last edited on ‎05-01-2023 08:13 by Moderator Alum

In response to LizzyFitbit

‎04-28-2023 15:46 - last edited on ‎05-01-2023 08:13 by Moderator Alum

mine is doing just the same. At Fitbit logo and won’t go any further. Any resolution?

 

my charge 5 bussed this afternoon and went off. I had charged it yesterday. Went in to charge it and as far as I can get is the Fitbit logo. Tried reset button to no resolution. Wha to do next?

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0 Votes

‎04-28-2023 21:37

In response to Roadrunner6820

‎04-28-2023 21:37

Not sure really after mine came back on its been absolutely fine ....had no more trouble with it and it's holding charge as normal..sorry not much help really x



Sent from my Galaxy
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0 Votes

‎04-28-2023 21:44

‎04-28-2023 21:44

Received my 2nd replacement Fitbit charge 5 pebble yesterday.

Dare not update tracker to latest version.

This morning received a WhatsApp, tried to clear the message on the pebble and it hung.

Had to reset it with the cable button.

I removed WhatsApp from the Fitbit notification. Was worried that a bug with WhatsApp might have killed the tracker.

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0 Votes

‎05-26-2023 10:59

In response to HildaC

‎05-26-2023 10:59

Hi everyone, and welcome to our new members.

@Ruchas, @Roadrunner6820, @Judemcdonald and @HildaC Thanks for the details and efforts while working on this matter. I'm sorry you've gone through this situation and I appreciate your feedback as it'll help us to keep working on our devices, as well as the experience with them. Because you already have a case created, please reply back to our Support team so you can receive help with any questions related to your case.

@Edwardssl Thanks for trying those steps prior to posting. Because it's been a few days since you posted, may I know if the issue persists? If that's correct, let me recommend changing the clock face to see if that makes a difference, and please monitor its behavior afterward.

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