Charge 5 is unresponsive

[thebubblyhead]

My charge 5 has just stopped working in the last couple of days. It died on a trip though I know it still had about 50% battery, so when I got home I charged it to 100% before work, and as soon as I got to work went to check the time and it was dead. I'm home now, and charging my Charge 5, it kept flashing the Fitbit symbol on the screen and doing nothing else. So I followed the instructions for the reset, pressed the charger button 3x to reset it, and now it's just completely unresponsive. I purchased this watch in September 2022, I am very disappointed it hasn't even lasted a year for such a big investment. Does this seem like a repairable problem??

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @thebubblyhead. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

In addition to the steps you've done so far, please try the following steps in the order listed (even if some of them you've tried already):

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[RiekoC]

Hi @thebubblyhead ,

I'm sorry to see that you are having issues with your Charge 5. Please disregard the instructions from MarreFitbit. Those are troubleshooting steps to try when the Fitbit & phone won't synch. 

Since you have already tried to restart your Charge 5 and it is now unresponsive, there is one more troubleshooting step to try: changing the clock face. Here are instructions on how to: Change Clock face on Charge 5

If that doesn't work, then I suggest you contact Fitbit support. They will walk you through the same troubleshooting steps that you've already tried. Once they confirm that using the troubleshooting steps doesn't return your device to normal operation and that it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different device. Note: the discount is on the full price, even if the device is on sale in the Fitbit store. 

Like you, I had battery issues and the screen on my Charge 5 became unresponsive. So far the replacement pebble that I received is working great. 

Here's the link for: Fitbit support