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Charge 5 is unresponsive

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‎10-04-2022 09:06

‎10-04-2022 09:06

Charge 5 died yesterday at 55% battery. (I think). The screen is completely black. Tried to charge it and it won't even vibrate. I cleaned the charging port connection. To make sure there was nothing preventing connection. I have no access to the Charge 5 as it is completely u responsive. It will not pair or sync with my phone. Been trying to follow the trouble shoot guide but can't do most of them as my Charge 5 appears dead and doesn't connect to the phone. I did check to make sure software is up to date and it is fully updated.

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‎10-04-2022 09:08

‎10-04-2022 09:08

Last Sync was at 2:55pm at 55% battery and the watch is only like 2 months old.

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‎10-04-2022 10:25

In response to Jaddington565

‎10-04-2022 10:25

Hi, @Jaddington565, you should contact "Customer Support" using the chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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