help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2023 13:25 - last edited on ‎03-17-2025 20:48 by Fitbit Moderator

‎06-11-2023 13:25 - last edited on ‎03-17-2025 20:48 by Fitbit Moderator

Charged my charge5 up today to 99%. Took it off charger and put it on my wrist, immediately it started vibrating profusely for approximately 60seconds and now is totally dead. It will not charge or anything. Any suggestions or is it dead?  Was purchased August 2022.  TIA.  

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-11-2023 17:38

‎06-11-2023 17:38

You should contact customer support immediately. Your device is suffering the same defect experienced by many of us on this board. It cannot be repaired. Since you are within the one year warranty period, they will send you another one. 

Best Answer

‎06-12-2023 02:46 - last edited on ‎06-12-2023 04:51 by Fitbit Moderator

‎06-12-2023 02:46 - last edited on ‎06-12-2023 04:51 by Fitbit Moderator

Welcome to the Fibit community, @Take215Ruchi!

Sad to hear that you're having issues with your Charge 5. Before trowing the towel, I'd suggest trying to restart your device by closely following these instructions as timing is crucial for this procedure:


1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If this won't work for you, please contact Fitbit support to get further assistance as your device might be defective:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer