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Charge 5 is unresponsive

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‎12-06-2023 13:32 - last edited on ‎12-07-2023 03:20 by Fitbit Moderator

‎12-06-2023 13:32 - last edited on ‎12-07-2023 03:20 by Fitbit Moderator

My Fitbit 5 shows a blank screen. It us fully charged and there is no response at all from the device

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-07-2023 03:23

‎12-07-2023 03:23

Hi there, @raymayne. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post, I'll do my best to help you with your Charge 5 that is not responding. 

To better assist you, please confirm whether you've tried restarting your Fitbit device as described here. 

If the above doesn't work, may I know if your Charge 5 vibrated while attempting the restart? Did it show up the Fitbit logo or anything else? Any further details you can provide me will be of so much help. 

Keep me posted. 

Maria | Community Moderator, Fitbit


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‎12-08-2023 07:55

In response to MarreFitbit

‎12-08-2023 07:55

My Charge 5 also quit working. I have tried the re-start and each time I press the button it vibrates and some faint lines show up on the face but nothing else.

 

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