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Charge 5 won't sync the SpO2 data to the Fitbit app

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‎12-07-2023 12:48 - last edited on ‎12-08-2023 05:29 by Fitbit Moderator

‎12-07-2023 12:48 - last edited on ‎12-08-2023 05:29 by Fitbit Moderator

I have tried all the usual suggestions.  Restarted my device.  Turned Bluetooth off and on. Refreshed app. Nothing. 

Moderator Edit: Clarified subject

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‎12-08-2023 05:33

‎12-08-2023 05:33

Hi there, @CA_F. Welcome to the Fitbit Community Forums. It's sad to hear that your SpO2 data is not syncing despite all the steps you've tried so far. I will do my best to help you with this. 

To better assist you, may I know if the SpO2 is not being tracked by your Charge 5 or the data is tracked by your Fitbit device but it isn't transferred to the Fitbit app? 

While I wait for your response, I suggest taking a look at this  help article Why didn't I receive SpO2 data?

Keep me posted. 

Maria | Community Moderator, Fitbit


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‎12-08-2023 07:34

In response to MarreFitbit

‎12-08-2023 07:34

SPO2 has not been tracked by the device or app.  Today, I actually got data today!  Before I ever opened my app, I restarted the device. I often would do this, too, but data was not captured.  Hopefully, it will keep working. 

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