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Charge 5 is unresponsive

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‎05-15-2024 07:13 - last edited on ‎05-15-2024 07:33 by Fitbit Moderator

‎05-15-2024 07:13 - last edited on ‎05-15-2024 07:33 by Fitbit Moderator

My Fitbit charge 5 is less than a year old. I took it off to shower and it’s dead. I went through all the troubleshooting and it powered for a moment and then went dead again! I have been a Fitbit customer for years, I’m thinking it’s time to make a switch to something else that is reliable!

Moderator Edit: Clarified subject

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‎05-15-2024 15:29 - edited ‎05-15-2024 15:30

‎05-15-2024 15:29 - edited ‎05-15-2024 15:30

Hello @Cmeeker01 

Since you've tried the recommended troubleshooting without success and your device is less than a year old, you should contact Fitbit support (<-- click link). If they confirm that your device is defective, they should let you know what are your options under warranty.

Rieko | N California USA MBG PE

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