Charge 5 is unresponsive

[Kittyb7]

It wouldn't update for the last hour of the day, did everything to restart it, now the lights on the back have gone off ,it won't charge and 4 emails to fitbit support and nothing from them not even can acknowledgement of receipt of email, this is my 4th fitbit but everything there's an update this leads to issues I'm so disappointed I've had to get my old charge 2 out and am using this until the 5 can get sorted 😢 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kittyb7. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

[RiekoC]

Hello @Kittyb7 

Although it shouldn't be this way, I've noticed that Support is not very good about replying to emails.

You can use this link (<-- click) instead. Complete the prompts until you get to the page with the contact options.

Personally, I had better response when I called versus using the chat feature.