Charge 5 is unresponsive

[Jilliand3]

Charge 5 had red light on back, 100% battery but warning red msg battery critical. I contacted Help, received automated response 'will answer in 48 hrs' next email Saying to contact fitbit help as my question not Google related. When I go to Fitbit help in directed back to Google help!! So disappointed with Fitbit - the life span seems to be 3 years if you're lucky i wasted 72 hours waiting for advise, fitbit now dead. 

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @Jilliand3. A warm welcome to the forums.

Thank you for taking the time to share the details regarding this inconvenience. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Jilliand3]

Yes I contracted Google support I then had a msg from them giving me a link to fitbit support. Clicking on that link took me back to Google support. A circle :blue_circle:  !! 

[Jilliand3]

I have received no further help regarding my issue!