Charge 5 is unresponsive

[PaulaGGG]

My charge 5 is unresponsive and has a red light. It’s is charged. I have reset and changed click face. Has logo appear and then goes black

Moderator Edit: Clarified subject

[RiekoC]

Hello @PaulaGGG 

There's one other thing that you might try. One of our users was able to get their Charge 5 back to working after exposing their device to freezer temps. This thread (<-- click link) explains what they did. This method worked for some users, but not all. There's no guarantee that it will work for you, but it might be worth a try.

If your Charge 5 is still unresponsive after trying this, the next step is to contact Support (<-- click link), Complete the prompts until you get the option to chat or call.