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Charge 5 counting steps while sleeping

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‎09-20-2024 14:37 - last edited on ‎09-23-2024 12:01 by Fitbit Moderator

‎09-20-2024 14:37 - last edited on ‎09-23-2024 12:01 by Fitbit Moderator

My Charge 5 is showing 835, 837, 833 and 408 steps from four different hours when I was asleep last night.  This has happened one other time within the last month or so.  It is totally not accurate, and is not something that occasionally happens.  Just these 2 times.  There is nothing odd or unusual showing in sleep phases, oxygen saturation or heart rate

 

Moderator edit: edited title to clarity.

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‎09-23-2024 12:06

‎09-23-2024 12:06

Hello and welcome to the Fitbit Community, @Borgny.

Thank you for letting me know about this situation in regards to the Charge 5 counting steps while sleeping.

This may also come if the Charge 5 is near a vibration source, such as a fan.  The vibrations are detected by the Charge 5 and are interpreted as steps, probably too much movement while sleeping can cause this. Whenever your Charge 5 isn't behaving as expected you should perform a restart.  A restart will not delete extra steps, but it should ensure that everything is back to normal the following day.

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