Charge 5 is unresponsive

[GeorgeBond]

Basically, I can swipe up and down but I cant swipe left and right. I also can't interact with the settings button. All the methods to restart my watch from the charging cable have not worked. What should I do?

[EstuardoFitbit · Accepted solution]

@GeorgeBond Hey there, welcome to the community.

Thanks for troubleshooting your Charge 5 with the steps that were shared on your post. That said, I'd like to recommend that you try changing your devices's clock face. You can find the instructions here.

[GeorgeBond]

Yeah I will try that and it's not the first time it's happened now it's happened about 4. Times now unfortunately

Do you know if its something wrong with the target clock? If so then it might be a bug so might be helpful to the community to try fix this

[EstuardoFitbit]

@GeorgeBond Hello there, nice to see you back! 

To be honest, there isn't any recent issue related to a specific clock face. If something new comes up, I'll let you know!

Meanwhile, try that and let me know if it gets resolved!