Charge 5 isn't registering sleep data

[SunsetRunner]

Hello, this is the second night in a row that my Charge 5 stops recording data in the middle of the night. However when I modify the end time, sleep stages do appear. Why is this happening? 

Moderator edit: updated subject for clarity. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for all the information you've provided about this inconvenience with the Charge 5. 

Before considering other options, could you please provide a few more details about this? If possible, could you please share with us a screenshot of the sleep log you mentioned so we can take a better look and further investigate?  

Regarding the sleep stages that appear after your modify the end time, let me know exactly what you're seeing. In the meantime, please try restarting your device using the charging cable and try the following steps in case it's an issue related to the app: 

• Log out from the app.
• Restart your phone. 
• Log back in to check if you're able to see your information. 
• Try to setting up your Charge 5 as a new device in your account if you're still having the same problem. 

I'll be around. 

[SunsetRunner · Accepted solution]

Hello,

Unfortunately, I can’t provide a screenshot of the problem because as mentioned in my post, when I changed the end time, the stages appeared.

This glitch did not happen after I sent the post. So I hope it was just that, a glitch that will not happen again.

Thanks for the follow-up, much appreciated.

Linda

[DavideFitbit]

@SunsetRunner No problem, that's good news, thanks you for this update! 

Have a great day. 😁