Welcome to the Fitbit Community forums, @YvonCuf.
I appreciate the information provided about this inconvenience with your Charge 5.
From what you mentioned, it seems that you're referring to the process to update the firmware update. In case you're still having this issue with your device, make sure that you've followed the recommendations listed in this article.
If you're referring to a problem to sync your data, make sure that you've tried all the steps listed here. In addition, please check the compatibility requirements listed here and keep the Fitbit app updated to the latest version available.
Hope this helps, I'll be around.
Davide | Italian and English Community Moderator, Fitbit
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