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New Charge 5 not syncing with phone

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‎09-24-2022 09:55

‎09-24-2022 09:55

Have been waiting for over 2 hours for charge 4 to complete update and phone sync.

The phone app continues to spin as though still updating. 

Help!

 

 

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3 REPLIES 3

‎09-28-2022 07:20

‎09-28-2022 07:20

Welcome to the Fitbit Community forums, @YvonCuf. 

 

I appreciate the information provided about this inconvenience with your Charge 5. 

 

From what you mentioned, it seems that you're referring to the process to update the firmware update. In case you're still having this issue with your device, make sure that you've followed the recommendations listed in this article. 

 

If you're referring to a problem to sync your data,  make sure that you've tried all the steps listed here. In addition, please check the compatibility requirements listed here and keep the Fitbit app updated to the latest version available. 

 

Hope this helps, I'll be around. 

 

Davide | Italian and English Community Moderator, Fitbit


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‎09-28-2022 08:01

In response to DavideFitbit

‎09-28-2022 08:01

Problem was resolved by turning mobile device off and then back on again.

Thank you!
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‎10-17-2022 19:23

In response to YvonCuf

‎10-17-2022 19:23

@YvonCuf That's great news, thanks you for this update! 

 

Have a great day. 😁

Davide | Italian and English Community Moderator, Fitbit


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