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Charge 5 isn't tracking my steps

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‎03-27-2023 11:09 - last edited on ‎03-27-2023 11:45 by Fitbit Moderator

‎03-27-2023 11:09 - last edited on ‎03-27-2023 11:45 by Fitbit Moderator

 Steps are not charging on charge 5

 

 

Moderator Edit: Clarified subject

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‎03-27-2023 11:46 - edited ‎06-17-2023 11:47

‎03-27-2023 11:46 - edited ‎06-17-2023 11:47

Hi there, @June76. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-27-2023 11:46 - edited ‎06-17-2023 11:47

‎03-27-2023 11:46 - edited ‎06-17-2023 11:47

Hi there, @June76. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-27-2023 15:18

In response to MarreFitbit

‎03-27-2023 15:18

Thank you , worked by changing clock 👍

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‎03-28-2023 08:46 - edited ‎06-19-2023 05:37

In response to June76

‎03-28-2023 08:46 - edited ‎06-19-2023 05:37

@June76 Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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