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Charge 5 isn't tracking walks properly

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‎12-19-2024 14:48

‎12-19-2024 14:48

My Charge 5 isn't tracking walks properly. All I'm getting are diagonal lines and not correct distance walked.

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‎12-21-2024 13:14

‎12-21-2024 13:14

Hello @suzie_tas 

Are you letting your Charge 5 auto-recognize your walks? If so, have you tried manually starting & ending your walks to see if you get better tracking?

When you say that you're getting diagonal lines, please share with us where you see this. Is this on the Charge 5 or in the Fitbit app?

Rieko | N California USA MBG PE

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