Charge 5 issues after firmware update

[SunsetRunner]

Dear Fitbit company, still respected, there is an obvious software problem for all users of your Charge 5 products. Therefore, on behalf of all affected users, I ask you not to ignore us and give answers to questions about the current situation with the malfunction of your products. At least answer the question of whether you are going to solve this problem and if so, in what time frame. Thank you.

Moderator Edit: Clarified subject

[evvdon]

My Charge 5 randomly started shutting itself off a couple weeks ago. Sometimes when I syncing and other times there seems to be no reason. I called the help line, besides the problem of trying to understand the foreign call center, he just told me to clean the power points and then ended the call. So yesterday I did the online chat option. He told me some stuff about not syncing right and asked me to reset from the power cord (button 3x). Did that and it continues to shut off randomly. Now when I go to the online chat…no one comes online. It’s crickets. Not impressed and indeed it does feel like they are ignoring or won’t admit there is a problem.  

[AttiaS]

I am done this time with Fitbit. It is second or third time I have such long problems with the Charge 5. I bought Garmin. It is good looking and working well. 

[evvdon]

Received an email from Fitbit, told me all the same things as on the phone and in the chat. Responded that I had done everything I was instructed to do and the Charge 5 still shuts itself down when it tries to sync. They, of course didn’t reply,