Charge 5 issues

[Karenfox5]

Everyone having issues, with a bricked Charge 5 (no help, with all of the recommended fixes), create a ticket with customer service and ask for a replacement.  Commenting here, is not going to help you or anyone else.  You need to open a ticket with customer support and follow through with what they’re asking you to do.

 I received a new unit and I’m back to where I was before the update.

 I refused the prompt to update, when I was installing my new unit.

I’m very happy with the support that I received from Fitbit customer support.  I know they’re slammed, 

Good luck!

[delawareBirder]

@Karenfox5  Consider yourself one of the lucky ones.  Many of us have created tickets with customer support, followed all of their steps, asked for a replacement, were denied a replacement, and told to wait for a firmware update.

[Karenfox5]

I understand your frustration, I’m telling you, contact customer support and do what they ask you to do.

When, the suggestions don’t work, ask for a replacement.

Complaining, here, is not going to fix your issue. You need to contact customer support directly.

Once I did that, I was sent a new device, which is working.

Complaining on this blog, is not even noticed, contact customer service.

Sent from my iPhone

[delawareBirder]

@Karenfox5  I've done everything you've suggested.  Contacted them 4 times, did everything they asked, and denied a replacement each time.  I'm sharing my experience with other users here.

[Karenfox5]

I’m telling you, demand that you send a replacement.  They will.

[Karenfox5]

Demand that they send you a replacement, just to be clear.

[Karenfox5]

Don’t be threatening, just say that you expect a replacement for your device that doesn’t