Charge 5 issues

[KEJO]

Last saturday,  i got a black screen on my fitbit charge 5 and it didn´t respond anymore. 

After a full reboot (with 3 time pushing the recharger), the screen was back. However, time remained the same, and every 5 seconds, the fitbit logo appeared even when the watch wasn´t charging anymore. Battery was running out very quickly (50% in 15 min). 

Now time is working back normal and it tracks my steps and km, however the sensors to track sleep, hart rate,... don´t work anymore. I don´t see the lights anymore on the bottom of the watch to track that activity. I deleted the app and installed it again, removed the watch from the app and add it again, did a soft and hard reboot, but it doesn´t work anymore.

Can please someone give advise?

Kind regards

[MarioSFitbit]

Hi @KEJO ! Warm welcome to the community ! 
I appreciate your message and the troubleshooting steps you performed. 

I'm sorry to hear about the issues regarding the black screen on your Charge 5 and now, for the sensors. 

Could you please verify if the heart rate tracking is on ? How do I navigate my Fitbit device?
(Please check in : other settings > Heart rate)

[KEJO]

Hi Mario,

Thanks for your quick respons. Yes hart rate tracking is on. That was also already something that I tried. I put it out, restart te watch and put it back on. Unfortunatly without result.

Kind regards 

[MarioSFitbit]

Hi @KEJO ! Thank you for your message and for the troubleshooting steps tried. I'm really sorry to hear the situation is still the same. 

I appreciate the additional information provided. 

Since we have tried all the recommended troubleshooting steps, I suggest you to contact support, since they have more tools in order to find your options. What can we help with?

Best wishes,