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Charge 5 keeps randomly powered OFF

‎04-16-2025 07:34 - last edited on ‎04-16-2025 17:44 by Fitbit Moderator

‎04-16-2025 07:34 - last edited on ‎04-16-2025 17:44 by Fitbit Moderator

Hi,

In the past few months, my Charge 5 was kept on randomly powered off. Especially, in the morning, when I activated the Fitbit App to synchronize my sleeping details with the device. It always hang in the middle of its synchronization, and I had to place the Charge 5 device back to its charger in order to turn it back on (powered up again) before the synchronization could be continued and completed. Furthermore, the device was even powered off itself at any time with no apparent reasons, and I lost all my exercise data without knowing it until I looked at the clock face and realized that it was off !!!

I am using the Charge 5 everyday and have not changed any settings on it for a long time. Because of this issue, I feel very annoying in using this device again.

Any suggestions on how to fix this problem is welcomed. Thanks for the help in advance!

Kind Regards,

Anthony

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Charge 5 Version 20001.194.91 (Battery Medium)

App Version  Fitbit 4.38 (43831015)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Moderator edit: clarified subject.

 

 

 

 

 

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‎04-16-2025 17:43

‎04-16-2025 17:43

A warm welcome to the community forums. @AccKO. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Charge 5. Sorry to know the inconvenience that you are experiencing.

Since you mentioned that you had to place the device back to its charger in order to turn it back on, I'd suggest you take a look at the points listed in this help article:  Why isn't my Fitbit device's battery charging?

As you mentioned as well that the tracker powered off itself at any time with no apparent reasons, please make sure to follow the advices provided in this article: Extend your Fitbit device's battery life.

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