Charge 5 keeps resetting and dying quickly

[Marsa24]

My Charge 5 just earlier this week started to seemingly continually reset itself. The Fitbit logo will pop up a good number of times over the day and sometimes a red x will show up and sometimes gets stuck on that. When it does this the battery dies incredibly quick and it is essentially unusable. I’ve reset it a few times now but the issue keeps happening over and over again. 

Moderator edit: format

[DavideFitbit · Accepted solution]

Welcome to the Fitbit Community forums, @Marsa24. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

It seems that you already tried the steps that are usually helpful with these type of display issues. In this case, if you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.