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Charge 5 keeps restarting itself

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‎07-09-2023 09:00 - last edited on ‎07-10-2023 10:34 by Fitbit Moderator

‎07-09-2023 09:00 - last edited on ‎07-10-2023 10:34 by Fitbit Moderator

My charge 5 keeps restarting every 3 seconde. What to do???

Greetzz Dennis


Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-10-2023 03:32

‎07-10-2023 03:32

Welcome to the Fitbit community, @Dennis84!

Sad to hear you're having issues with your device. As this sometimes works wonders I'd suggest trying to restart your device by closely following these instructions as timing is crucial for this procedure. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please :

1.) Connect Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If that really won't work for you on attempt please give it another try. If that won't work for you I'd suggest letting your devices drain it's battery to the point where it switches off. Then give it a complete charge to see if your device is working again.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
5 REPLIES 5

‎07-10-2023 03:32

‎07-10-2023 03:32

Welcome to the Fitbit community, @Dennis84!

Sad to hear you're having issues with your device. As this sometimes works wonders I'd suggest trying to restart your device by closely following these instructions as timing is crucial for this procedure. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please :

1.) Connect Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If that really won't work for you on attempt please give it another try. If that won't work for you I'd suggest letting your devices drain it's battery to the point where it switches off. Then give it a complete charge to see if your device is working again.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-11-2023 07:22

In response to Talahthas

‎07-11-2023 07:22

I've tried everything so i think i will let the battery drain.

Fingers crossed and thanks!😁

 

 

Best Answer
0 Votes

‎07-12-2023 06:15

In response to Dennis84

‎07-12-2023 06:15

You're welcome, @Dennis84!

Please keep in mind that a battery that is completely drained will take longer to start charging again.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-13-2023 23:13

In response to Talahthas

‎07-13-2023 23:13

It works again 😄!!!! Happy!!
Best Answer

‎07-14-2023 10:09

In response to Dennis84

‎07-14-2023 10:09

Glad I could help you. Thanks for your feedback, @Dennis84!

If you have any further questions, do not hesitate to come back.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer