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Charge 5 keeps turning off

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‎05-08-2023 09:35 - last edited on ‎05-08-2023 10:03 by Fitbit Moderator

‎05-08-2023 09:35 - last edited on ‎05-08-2023 10:03 by Fitbit Moderator

Whenever I sync my charge 5 it powers-off and I now have to connect to my charger to sync.

 

 

Moderator Edit: Clarified subject

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‎05-08-2023 10:05

‎05-08-2023 10:05

Hi there, @Nick195. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎05-08-2023 10:35

In response to MarreFitbit

‎05-08-2023 10:35

Hi, the problem isn't that it doesn't restart, the problem is that it powers off when I sync if it's not connected to the charger. 

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