Charge 5 keeps turning off

[jbsts]

it was bought on Amazon.es; I've restarted the charge 5 and the mobile phone, but the problem reoccur

Moderator Edit: Clarified subject

[Rino237]

I have owned my Charge 5 for over a year and never had this problem until recently, seems it started after a recent software update.

Today it turned off and I didn’t realize it till late in the day. It’s happens 3-4 times a week and is becoming very annoying. I have done the three pulse restart but a day or two later it happens again. 

[gdio53]

@jbsts 

If you just bought it this month, you can try contacting Amazon for a return & replacement.

In addition, you can try contacting support. 

[jbsts]

Thank you very much
I was wrong, I bought in May 2023
I've already contacted support