Charge 5 keeps turning off

[KlaraBud]

I bought my fitbit charge 5 on 6th jan 2023. I would like to have a repkacement, since it does not work properly. Though it is charged upto seventy-ninetyfive percent , it turns off. It is inpossible to use.

How can I get the replacment? Hiw can I get it work?

Moderator Edit: Clarified subject

[RiekoC]

Hello @KlaraBud 

You need to contact Support (<-- click link) to start the replacement under warranty process. Complete the prompts until you get the option to chat or call. You may be better off calling & speaking to a support agent. Don't wait to start the process since you're so close to the end of your year of ownership.

[MarreFitbit]

Hi there, @KlaraBud. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 has stopped working. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@RiekoC Thanks for your advice! 

[KlaraBud]

HelloRiecoC!

Thanks  for your advice! 

Monday I’ve received the final part of the replaced watch and its accessories.

rgds,

Klára

[RiekoC]

Hello @KlaraBud 

Thank you for letting us know that you got your replacement. That's wonderful news!