Charge 5 keeps turning off

[JR0707]

What is causing my Fitbit Charge 5 to shutoff even though there is plenty of battery?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JR0707. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 keeps turning off. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if this is happening when you exercise or at any specific time during the day?

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[JR0707]

It doesn't happen consistently during any activity or time. I have always
plugged it in to the charger, but if I'm not home to do that, I obviously
can't use it for that period of time.

Now I'm noticing that it happens when I set the countdown timer pretty
consistently. Other times, too, but I can't tell if it is consistent.

I'm frustrated!

[Em_D]

I’m having the same issue. I can look at the watch, do something, go back a moment later and it’s black. Totally unresponsive. And often with plenty of battery. I’ve reset many many times and it keeps happening!! 
Why?!?

[MarreFitbit]

@JR0707 @Em_D Thanks for the details provided in your posts. I understand how you two must be feeling. 

Would you mind confirming that you followed the recommendations I provided here?